This will depend on the airline’s terms and conditions that apply to your flight booking. Some changes are not possible at all, but in some case they are, but may be subject to an administration free. Contact our reservations team and they'll be happy to help.
Your baggage allowance will vary depending on the airline. Scheduled carriers usually provide an included baggage allowance for checked luggage, as well as allowing a small amount of hand luggage to be taken into the aircraft cabin. Amounts may vary depending on both your destination and airline, so to get the precise amount in Kgs, please contact us. Low Cost and no frills airlines such as Aer Lingus and Easyjet charge for checked luggage. This may have been offered to you as an option during the booking process and should be shown on your flight confirmation. Hand luggage is strictly limited and must meet both the weight and size allowance that the airline specifies. Contact us for more details, or if you’re in any doubt.
Please note that it is always best to check with the airline for accurate check in times.
We recommend that you check in at least 2 hours prior to departure for a short hall flight and at least 3 hours for a long haul flight. Please allow extra time if you are collecting any tickets e.g. TOD (Ticket on Departure).
Please note that it is always best to check with your airline for a more accurate check in time. However, we recommend that you check in at least 2 hours before your departure for a short haul flight and at least 3 hours before for a long haul flights. If you need to collect tickets, then we recommend that you allow yourself some extra time.
If you notice a mistake on your confirmation e-mail or documentation, please contact us immediately and one of our agents will be happy to assist you.
If you wish to change the dates of your stay you will need to contact us either by phone or in writing here so that we can try and accommodate you.
Electronic tickets are stored within the airlines reservation system rather than being printed on paper. The service is similar to the traditional paper ticket process, but it eliminates the hassle associated with purchasing/exchanging a paper ticket.
If your flight only requires an E ticket, then when you arrive at the airport you will need to present the following at the check in desk: - Appropriate ID/travel documents eg passport, VISA, etc - The card that you paid with (only for SASK or Air France) - A printout of your confirmation page/email
Please note that it is the passenger’s responsibility to check and obtain the relevant passport, VISA and inoculations for the country that they’re travelling to.
If you wish to change the accommodation you have booked and stay in a different property then please contact us so we can do our best to accommodate you.
This is a standard requirement in hotels worldwide, and it is taken as a precaution to guarantee payment of incidental charges such as telephone calls and room service. Hotels will usually allow you to pay by cash instead when you check out.
We accept Mastercard and Visa. There is a surcharge for credit card payments highlighted at the time of booking. There is no charge on laser or debit cards.
You will receive a confirmation email. If you are in any doubt that your booking has been successful, contact us.
The airline that you are flying with should be listed on your confirmation email/page. If you are still unsure, contact us.
In the unlikely event that a booking has to be cancelled by an airline and no reasonable alternative can be offered to you, a full refund of the fare paid will be made by the airline as they made the cancellation. No refund of service fees will be made under any circumstances and no compensation is payable by the organiser.
All passengers must provide valid photo identification at check-in for all flights. Names of passengers in the booking must match exactly those in their respective passports. Failure to present valid photo identification matching the names on your reservation will result in your being refused check-in and if this happens you will not be entitled to a refund. Expired or damaged forms of photo identification will not be accepted at check-in, and there are no exceptions to this.
Before you book for a passenger with any sort of disability or special need, we would strongly recommend that you contact us and we will discuss how best to ensure the requirements of the passenger are met. Airlines have their own individual guidelines regarding the provision and carriage of wheelchairs and they will need to know the size and type if you are taking your own wheelchair and other relevant information for the safety and comfort of the passenger during the flight. Hotels vary in their suitability for disabled passengers and we would need to check with hotel providers to assess their suitability for the passenger. It is very important to note that requests to airlines, hotels, transfer providers and car hire suppliers cannot be guaranteed and that unfortunately we cannot accept responsibility for any of our suppliers if they fail to provide the service that we have requested of them.
We recommend that you take out appropriate travel insurance, regardless of the country that you are travelling to. This should cover the costs incurred if you cancel the trip, the cost of emergency medical assistance including repatriation in the event of an accident or illness while you are away from home (at a minimum). You will be offered travel insurance while making your booking.
If something goes wrong on your trip, then you should attempt to contact the service provider directly. You may also contact us. Please ensure that if there is an issue that you hold onto all documentation relating to the issue.
This depends on where you are travelling to and your country of origin. We would suggest you contact the nearest Embassy or Consulate of the country you are planning to visit. Also check with them how long your passport must be valid for and if there are any other additional entry requirements you need to be aware of before travelling to your destination.
This again depends on your destination. You might be able to get your visa at the point of entry of the country (airport, land border, sea port) or alternatively by applying online, but in most cases you will have to apply to the country's Embassy or Consulate either from Ireland or from your country of origin.
Every country is different and will have its own processing time for visas. Check with the country's Embassy or Consulate to see how long in advance of travelling you should apply for your visa.
Each country is different and sets its own visa fees. Check with the country's Embassy or Consulate for the most up to date fees. Please remember that proof of ID and immigration status is required in some countries and you will need to carry both of these with you while visiting the country. Check the travel advice for the country you are visiting or check locally when you arrive. Always make photocopies or electronic copies of your important travel documents, your passport and visa, and keep the originals in a safe place while on holidays.